FAQs
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Rosenberries is all about blending edgy, urban style with a passion for exploration and individuality. We’re here to help you express your unique vibes with fashion that’s bold, inspiring, and totally authentic to who you are.
We’re built for the dreamers, creators, and explorers – especially those who love discovering fresh styles and challenging fashion norms. If you’re Gen Z and looking to boost your wardrobe with confidence, Rosenberries is for you!
Follow us on Instagram, Facebook, and Twitter to stay in the loop on our latest events, fashion shows, and new arrivals. Plus, our email newsletter delivers exclusive sneak peeks and promos straight to your inbox.
Yes! We care about the planet and are working to bring more sustainable pieces to our collection. Stay tuned for updates on our eco-friendly options as we work toward a greener future.
We’re always looking for fresh talent and community engagement! Check out our social media pages for event announcements and opportunities to be part of our shows or showcases. Keep an eye out – we’d love to see you there!
Expect a night packed with energy, creativity, and style! From live fashion shows to epic talent performances, each event is designed to be an unforgettable experience where you can connect, be inspired, and celebrate your unique style.
Currently, we’re an online-first brand with pop-up events in urban spots. Follow us on social media to see where we’ll be next!
We love collaborating with creatives who share our vibe! If you’re interested in teaming up, reach out via our website or DM us on Instagram – let’s make something lit together!
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Klarna, Mastercard, and American Express.
Shipping & Delivery
Domestic UK shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover improper use, or other issues that are not attributable to a manufacturer defects.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a 60 days after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.