Contact us

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Contact us

Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

60 days for refunds available on all of our products returned in an unworn/unused condition

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

We guarantee replacement with a high quality product or a hassle free refund.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes 5 business days for UK and around 10 business days for made to order items.

International deliver is 12 to 14 days.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notification when they are back in stock!

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We'd love to hear from you! Whether you have questions about our products, need assistance with an order, or just want to share your feedback, our team is here to help.

Company: Rosenberries UK Limited
Email: hello@rosenberries.co.uk

Customer Service Hours:
Monday - Friday: 9 AM - 7 PM (Local Time)
Saturday: 10 AM - 5 PM (Local Time)
Sunday: Closed

Follow Us:
Stay connected and follow us on social media for the latest updates, promotions, and behind-the-scenes content.

Instagram: @rosenberriesuk
Facebook: Rosenberries
TikTok: @rosenberries.uk

Feel free to reach out anytime. We aim to respond to all inquiries within 24-48 hours. Your satisfaction is our priority, and we’re here to ensure you have the best experience with ROSENBERRIES. Thank you for being a part of our community

Free returns

Returns within 45 days receive a full refund.

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Sustainable

High quality organic materials used.